Turning Complaints into Commitments
April 21, 2010 by Di
Filed under change leadership, change management, communication, leadership
What are people complaining about in your organisation?
- “We never have a chance to really talk about the big picture of our work. We’re under so much pressure to deliver what is needed now. There’s little opportunity to understand how things tie in with larger goals; consequently, there’s no breathing space for creativity or innovation.“
- “I’d be able to grow and develop at work if I didn’t have to babysit around here…If my subordinates didn’t come to me for every little decision and if they would take more initiative, I’d be freer to do the same in my own job.”
- “There’s too much talking behind one’s back here. People talk about others, but rarely to others. I don’t feel people come to me directly; I find out about things from other people. If I knew and had a chance to talk to the person with a complaint, then we could confront the issues and work on solutions.”
Welcome to this on-line forum for leaders of change. My name is Di Worrall, and I help business leaders with the skills and confidence to make change happen for themselves, their career and their business. As an author, organisational change specialist and executive coach, I work with leaders to create a clear path through change and uncertainty; build their leadership skills and confidence; and create systems for lasting change and a more prosperous and sustainable future. For regular updates on our best leadership and change articles, you can subscribe to our fortnightly ezine below.
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