Turning Complaints into Commitments

What are people complaining about in your organisation?

tension stress ball1 201x300 Turning Complaints into Commitments

  • “We never have a chance to really talk about the big picture of our work. We’re under so much pressure to deliver what is needed now. There’s little opportunity to understand how things tie in with larger goals; consequently, there’s no breathing space for creativity or innovation.“
  • “I’d be able to grow and develop at work if I didn’t have to babysit around here…If my subordinates didn’t come to me for every little decision and if they would take more initiative, I’d be freer to do the same in my own job.”
  • “There’s too much talking behind one’s back here. People talk about others, but rarely to others. I don’t feel people come to me directly; I find out about things from other people. If I knew and had a chance to talk to the person with a complaint, then we could confront the issues and work on solutions.”

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The Truth About Motivation

Most business leaders have lost sight of what motivates people at work. In fact, some companies haven’t updated their management practices in years,  which means they’re incapable of creating high-performance teams.carrot and stick Small3 200x300 The Truth About Motivation

Companies continue to ignore the obvious: Offering incentives and rewards is less effective than tapping into truly meaningful intrinsic motivation. Leaders operate on old assumptions about motivation despite a wealth of well-documented scientific evidence.

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